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You are here: Billard Dart und Tischfussball »  Service »  Dispatching and Packing

Packing

Stroke Sports OHG uses high quality packing material only. The material will securely protect the goods against damage during transport. We also take into account environmental protection, as our packing material contains a high percentage of recycled paper. There is no need to exploit our natural resources unnecessarily. As a consumer you also have the possibility to put the packing material into your paper bin for recycling, together with old newspapers and so on. Materials used for sticking or gluing do not cause any problems during the recycling process.

 

 

Customs

Customs fees must be paid as soon as the consignment has reached your country. Customs fees must be charged to the buyer, as we have no influence whatsoever on these fees and cannot determine the amount due. Customs regulations differ strongly from one country to another. Should you desire more detailed information, please contact your local customs office. Please note that, in your role as importer, you are obliged to abide by the respective national regulations. In the customs forms for consignments to countries outside the EEC, the value of the goods packed is listed according to different types of goods. We reserve the right to give this information to customs in order to simplify the proceedings for our customers and because we are obliged to do so by law. Customs officers are allowed to open consignments for checking; we do not have any influence in this field. Please find the respective customs fees in the table in our section Downloads.

Delivery

In case no other terms have been agreed upon, delivery is done ex works Ilshofen, Germany or ex works one of our warehouses in Germany to the delivery address indicated by the buyer. Information as to the times of delivery is not binding, in case the date of delivery has not exceptionally been indicated as binding. Stroke Sports OHG dispatches goods by UPS, GLS, or by Deutsche Post. Please make sure that you can be present to receive your goods on their delivery.

Delivery times

Your order will be processed immediately or, at the latest, on the working day following its reception. Within Germany goods are generally delivered within 2 ? 3 working days (subject to their being in stock).

Partial delivery

Stroke Sports OHG reserves the right to deliver consignments partially, as far as no other terms have been agreed. Costs incurred due to the partial delivery of consignments (additional costs of transport) will be charged to the party having caused the necessity of partial delivery.

Reservation of rights

Stroke Sports OHG reserves the right to deliver goods of the same quality and price (or effect a service of the same quality and price), or to cancel delivery of a certain product or service in case it can not be supplied. In this case the customer will be notified immediately, that the product ordered can not be supplied. Prices paid in advance will be reimbursed promptly in this case.

Damage in transport / liability

Liability for damages or loss of goods ends when consignments leave our warehouse with a transport company. Should you require a certain transport company, please let us know, when passing your order. In case of damages occurred during delivery please let us know within 24 hours by contacting us at service@strokesports.com or at our address, otherwise we have no possibility to claim damages with the transport company. You should not accept consignments with obvious damages (for example boxes with holes or wet boxes), as by accepting the consignment you lose the right to claim damages against the transport company. We must be notified of any concealed defects at service@strokesports.com or at our address in order to be able to grant warranty at our expense.

Insurance

Insurance during transport can be organized and must be ordered together with the order of the goods. Please note our general terms and conditions of business indicated on this website.

Exhibition "Stuttgarter Herbst"

Visit us for Indoor Recreation Expo on our big booth.

21.11.2007

Instroke german group

The founder of todays modern cue cases, the Company Instroke GmbH & CO KG, founded in 1995,...

20.01.2008

++ Ralf Souquet official sponsoring partner ++

..... "The best protection caused by the cuecase in my work unit, in conjunction with the exclusive...

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